• E-bikes & E-scooters: 3–7 business days
• Accessories: 2–6 business days
  
  Times vary depending on warehouse and stock availability.

No. All orders ship from EU warehouses and are duty-free for EU customers.

You receive:

1. Order confirmation
   
2. Warehouse dispatch notice
   
3. Tracking link once items are picked up
   

• Credit/debit cards
  
• PayPal
  
• Klarna (where available)
  
• Shop Pay
  
• Google Pay / Apple Pay

Yes—Klarna, Shop Pay Installments, PayPal Credit (country-dependent).

E-bike: Pedal-assisted cycling, legal on cycle paths

E-scooter: Fully electric throttle, can vary by local regulation

Ranges vary from 25 km to 100+ km, depending on:

• Model
  
• Battery size
  
• Rider weight
  
• Terrain
  
• Ride mode

EU-legal urban models are capped at 25 km/h, but some off-road models offer 45–60 km/h.

Yes—most models have IP54 waterproofing, meaning splashproof but not submersible.

Typically:

E-bikes: 120–150 kg

E-scooters: 100–150 kg
Check model specifications for exact limits.

Yes—all e-bikes and e-scooters comply with:

• CE Certification (EU)
  
• EN 15194 (e-bike standard)
  
• EN 17128 (personal light electric vehicles)
  
• Battery UN38.3 testing
  
• Charger certification

Depends on your country—some EU regions require insurance for e-scooters or fast e-bikes.

We strongly recommend a certified EN1078 helmet.

Average charging times:

• 10Ah–15Ah: 4–8 hours
  
• 20Ah+: 7–11 hours

Lithium batteries last 500–800 charge cycles, equal to 3–5 years depending on usage.

Yes—most brands offer replacement batteries.

• Keep between 40–70% when not in use.
• Avoid freezing temperatures.
• Do not store fully charged or completely empty.

Yes—unused products in original packaging may be returned within 14 days.

Contact us within 48 hours with photos—we will arrange repair, replacement, or compensation.

Yes—if unused. Used e-scooters and e-bikes follow the warranty process.

2 years: Frame, motor, controller

1 year: Battery

6 months: Charger & display

Shipping damage covered if reported within 48 hours

2 years: Frame

1 year: Motor, controller, battery

90 days: Other electronics

2 years: Motor & frame

1 year: Battery

6 months: Electronics

1–2 years: Motor & frame

6–12 months: Battery

1 year: Motor & battery

6 months: Electronics

2 years: Motor, controller

1 year: Battery

1 year: Motor, battery, controller

2 years: Frame

2 years: Frame

1 year: Battery, motor

1 year: Motor, controller

6 months: Battery & charger

2 years: Frame

1 year: Motor, battery, controller

1 year: Motor & battery

1 year: Motor and battery

6 months: Electronics

2 years: Frame

1 year: Motor, controller

1 year: Battery

2 years: Frame

1–2 years: Electronics depending on model

1 year: Battery

Yes— We can recommend reputable EU service centers.

We also help with parts ordering. Just ask us!

Warranty covers manufacturing defects (typically 1 year) and is managed by the manufacturer through our support team

Provide:

• Order number
  
• Serial number
  
• Photos/video of the issue
  
• Description of symptoms

Most universal accessories (lights, helmets, locks, pumps) fit any brand.

If you detect that the item has a manufacturing and / or functional defect, it will be sent to the brand. Deficiencies caused by negligence, blows, improper use or manipulation, unsuitable voltage, incorrect installation not carried out by the authorized Technical Service when appropriate, or materials subject to wear and tear due to normal use are not included. In the case of computer items, the warranty will not cover the removal of viruses, the restoration of programs for this reason, or the reinstallation of the disk caused by erasing it. We offer a service to collect the defective item at our cost and then we send it back to the brand. The waiting time will vary depending on the management time that the technical service of each brand has. In those incidents that justify the use of the guarantee, the option will be to repair, replace the item, discount or return, in the legally established terms.

To process your warranty claim, please provide a brief description of the defect and six photos clearly showing the issue. Six photos are mandatory (we won’t be able to review your request if fewer are submitted). Please attach the photos directly to the report.

Once we could receive any required information, we will contact you immediately in order to arrange any necessary actions.

We are unable to accept reclamations for the following defects:

- Damaged due to incorrect or intense usage.
- Increased perspiration.
- Colour transfer (i.e. jeans colouring socks blue).
- Damaged due to external factors, such as friction, sharp objects or chemicals.
- Articles that cause physical discomfort i.e. blisters.

When the delivery is made, it is essential that you carefully inspect the package for any signs of damage, tampering, or loss. If the package appears open and/or damaged (e.g. the security seal is broken), and the contents also seem affected, please make sure to open and examine the contents in the presence of the delivery driver.

If the contents are damaged or any items are missing, the customer must refuse the delivery. It is also important to contact customer service immediately to report the issue. Please note that the driver´s verbal acknowledgment alone is not valid proof of your claim.

For high-value items, we strongly recommend recording a video while opening the package. This will help support your claim in case of damage or missing items. Claims may be rejected if submitted without photo or video evidence taken at the time of delivery, and/or without a written report completed by the driver upon delivery, and/or without an invoice or proof of purchase showing the value of the goods.

Your claim must be submitted to us in writing within 72 hours of the delivery date. Unfortunately, we cannot accept or process claims submitted after this period.